Support 3 16 October 2023 12:54 Updated Phone cases should not prevent charging unless the phone case is over 5mm thick or there is a metal plate on the back of the phone blocking the charging coil. Was this article helpful? Yes No 0 out of 0 found this helpful Have more questions? Submit a request Share Have more questions? Submit a request Return to top Comments 0 comments Please sign in to leave a comment.