18V 5ah battery fully-charged but doesn’t work
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Hi. I have a cordless drill that came with an 18V 5ah battery. The battery is fully charged (all three lights are green when the test button is depressed), but the drill started cutting out intermittently and now won’t work at all. Also, it won’t connect with the charger (the charger light comes on as the battery is being inserted, but goes out when the battery is fully in position), so it looks like a fault with the battery’s contacts. I’ve owned the drill for more than a year, so it’s out of warranty, but it only gets occasional use on diy projects so I wouldn’t expect the battery to be anywhere near the end of its life. Any advice on cleaning/repairing the contacts? My nearest Dewalt service centre is an hour’s drive away.
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Hi Matthew
Taking into account that we don't provide technical support, we can not determine through this channel what is the exactly cause of the issue or how to fix it. Only a trained Service Center technician, upon inspection of the tool, can help you with that.Please have the nearest service center to evaluate your tool to determine the best course of action to correct this issue. To find your nearest service center use the link listed below.
https://www.dewalt.com/service-center
Have a great day!
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