Our customer service department is available by calling 800-433-9258 Monday - Friday, 8:00 A.M. - 6:00 P.M. Eastern Time.
You can also submit an online request by clicking contact us
Our customer service department is available by calling 800-433-9258 Monday - Friday, 8:00 A.M. - 6:00 P.M. Eastern Time.
You can also submit an online request by clicking contact us
Comments
5 comments
I submitted an email for my dewalt 4 1/2” grinder. It was purchased new and came with an Allen wrench rather than a pin handle wrench to loosen and tighten the disk nut
I have not heard anything back from your service provider
inquiring about the recalled replacement guard for the sliding miter saw,i was supposed to receive an email within 48 hrs ,that was a week ago.Just curious if my claim was accepted
I bought a atomic 20v impact 32days after trigger started to become laggy next thing dead .nothing .contacted customer service got the run around .i am a small business spent over 20k on tools last year i get the run around . I ha e to take it to a dewalt aproved repair shop on the 5 sunday in july wareing a tutu at sunset.this bs . Hiw about you stand behind your tools an replace my gun or money.tried bringing it back to homedepot who basically said 32 days to bad 2 days past return policy call dewalt
Purchased pack over a month ago and was supposed to get free 4ah battery. Registered and filled form, even got confirmation but never did recieved said battery. Was quoted 2 weeks shipping, now been 5 weeks.... Was i lied to or did something go wrong... either way I dont have the promised product.
Edit: Just spoke to customer service and it has shipped..... Now I would like to know why they took over a month to ship, and why did you send me confirmation of shipping a month earlier when you never did. Lastly why if shipping from warehouse 4.5 hours away according to the new tracking recieved, did it take 6 weeks now...? If shortage of item, a simple email to notify would be nice....
Feeling like Dewalt doesnt care about the money I spent on their brand.... Maybe i should have bought Milwaukee... Heard they have good customer service......
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