I would like to contact DEWALT customer service

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  Randy

  • August 16, 2022 15:49

  I submitted an email for my dewalt 4 1/2” grinder. It was purchased new and came with an Allen wrench rather than a pin handle wrench to loosen and tighten the disk nut

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  Randy

  • August 16, 2022 15:50

  I have not heard anything back from your service provider

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  Gary DuVall

  • September 05, 2022 12:34

  inquiring about the recalled replacement guard for the sliding miter saw,i was supposed to receive an email within 48 hrs ,that was a week ago.Just curious if my claim was accepted

   

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  Conrad Milachouski

  • October 01, 2022 04:59

  I bought a atomic 20v impact 32days after trigger started to become laggy next thing dead .nothing .contacted customer service got the run around .i am a small business spent over 20k on tools last year i get the run around . I ha e to take it to a dewalt aproved repair shop on the 5 sunday in july wareing a tutu at sunset.this bs . Hiw about you stand behind your tools an replace my gun or money.tried bringing it back to homedepot who basically said 32 days to bad 2 days past return policy call dewalt

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  Steven Koozen

  • December 02, 2022 23:44
  • Edited

  Purchased pack over a month ago and was supposed to get free 4ah battery.  Registered and filled form, even got confirmation but never did recieved said battery.  Was quoted 2 weeks shipping, now been 5 weeks....   Was i lied to or did something go wrong... either way I dont have the promised product.

  Edit: Just spoke to customer service and it has shipped..... Now I would like to know why they took over a month to ship, and why did you send me confirmation of shipping a month earlier when you never did. Lastly why if shipping from warehouse 4.5 hours away according to the new tracking recieved, did it take 6 weeks now...? If shortage of item, a simple email to notify would be nice....

  Feeling like Dewalt doesnt care about the money I spent on their brand.... Maybe i should have bought Milwaukee... Heard they have good customer service......

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