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20 volt battery pack issues

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5 comments

  • Kathy Becker

    Phillip, did you get an answer?

  • Phillip royer

    No answer. A soon as Juan Mestre found out that the battery wasn't in warranty, he blew me off. I never asked for a warranty replacement. I merely wanted to know if I could salvage the battery pack. I'd still welcome a real answer.

  • Jhina V

    Hello Phillip royer

    We apologize for the delay in our response. 

    Our factory service centers don't have a repair option for batteries, however, you can check in your area for repair shops or stores that specialized in batteries and might be able to help you. 

    We're sorry for any inconvenience caused.

  • David Adam seibert

    How on earth do we even do warranty claims o. Batteries

  • Maycol

    Hi David Adam seibert
    For any kind of warranty claim, please reach out to us at WECARE@sbdinc.com and we will willing to assist you. Have a great day!

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