Really Poor Service

I purchased my Dewalt electric lawn mower in March of 2021.  It has worked without issue until April of 2023.  Let’s call that 2 years.

• Problem:  When cutting the grass, I stopped the mower to blow off the driveway and sidewalk.  When I went to start it again, nothing happened.  It was dead as a door nail.  I tried other batteries.  Nothing.  I contacted Dewalt support.  They said to take it to the Factory Service location in Atlanta, an hour from my house.

When arriving at the Dewalt Service Center, I explained the situation to her.  She tried some other batteries with the same result. She also made a comment that there was not even a light near the battery compartment.  

She then informed me that I had to commit to paying approximately $335 to fix the problem.  I paid about a hundred dollars more than that for the mower.  I told her it would have been nice to know this before driving an hour each way to find this out.  She asked if I dealt with that particular service center.  I told her I did not.  She stated that was the mistake I made. I did tell her that is not my mistake, but that is a Dewalt mistake by not coordinating properly.  

If I had known that I had to commit to spending that amount of money without knowing what the problem is, I would not wasted 2 hours of my day during a work day since the hours of the service center are very limited.  In any case, I will start moving all of my tools over to a different brand.  I know this will cost me thousands of dollars in the end, but I refuse to have to deal with this sort of customer service.