I reciently contacted Dewalt adout a faulty ratchet in the mechanics too set i was given as a guift. It was over the 4th of July weekend so I didn't expect a response till the following week. Louise Cabrera responded to my email within the hour and had a new ratchet ordered for me before I knew it. I have been using Dewalt cordless tools for years now and this mechanics tool kit is the first non battery product by Dewalt I have used. Because of your quick response to address my issue I will be making the change from craftsman to Dewalt. I can't praise your company enough and Louise has made my already high opinion of your product even better. Thank you for standing behind your product. My replacement should be here in two weeks and I will update this post then.
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