DCCS620B 12" 20V Chainsaw has seen better days

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Jim Salvadore

I have had the DCCS620B 12" 20V XR chainsaw for just over a year and was very impressed and pleased until this past weekend. I was working in my yard and finished cutting a 6" small pine without issue and released the trigger. When I went to restart the saw by depressing the trigger... no joy. Battery was fine and still showing 3 bars. I replaced with a new battery anyway and still no joy. I fiddled with the kick back brake and no joy either. Troubleshooting guide in user manual is pretty lack luster. It basically says replace the battery if it doesn't start. Any ideas? The only thing I can think of is the trigger mechanism but it still feels fine / firm when I depress it. I search knowledge base but didn't find anything.

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    Jhina V

    Hello Jim Salvadore

    Thank you for contacting us! Our customer service team is working with you towards finding a solution. 
    Have a great day!
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