battery doesn't charge
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The battery was purchased in January, was used only a few times, and by March had stopped taking a charge. I returned it to store, they checked it and said it was dead…there is a button which when pressed should light up. The store has tried to contact the de Walt sales rep but still no resolution to this… I cannot use my cordless tools without a battery, which is currently with the store, and I am down nearly $200. Please sort this out, de Walt.
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I’ve got the same problem with their 20 volt mower. My batteries have been on charge for 3 hours and the red light is still flashing showing that the batteries are charging. It should take about one hour to charge the battery.
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Hi John Wing , as per our records, our customer service team was able to assist you in guiding you to a service center near you.
Here is the information in case you need it.
BANANA COAST POWER TOOLS
UNIT 8, GDT SECCOMBE CLOSE
2450 Coffs Harbour
02 6652 2633 -
Hi Charles Legg , as per our records, our customer service team reached out to you email/call and advised the batteries were no longer under warranty. Please also be advised batteries last between 2-5 years from the date of manufacturing. This includes use and no use.
We deeply apologize for any inconvenience this may have caused.
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