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New battery is dead

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  • Deeris

    Hello Charles Gentry, we're sorry to hear that you're experiencing issues with a second battery. I see that we have already sent replacements through our customer service division. We will have them reach out to you again to ensure everything is resolved. Additionally, they will provide information on how to stay in contact for further assistance, including details on the warranty process through our DEWALT service center, which handles all warranty matters.

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