A hard reset may be necessary if you are not able to undertake a Factory reset from the Settings Menu (device may have ‘frozen’ or screen may be blank). Note: First ensure that you have backed up all your data to secure storage (SD card; PC; Cloud storage). 1. Press Volume Down (-) and Power buttons together, for 3 secs 2. Release both buttons 3. Screen will go blank and a menu list will appear 4. Scroll down the list (Volume Down button) to line that includes ‘MMC’ 5. Select by pressing the Power button 6. Screen will go blank for several minutes whilst the device resets to Factory Settings 7. Device will have reset to its original settings