From time to time your phone may seem to develop a fault which may be remedied by simply performing a ‘soft reset’. The nature of faults that can sometimes by rectified by a soft restart are ‘SIM card not recognised’/’SD card not recognised’/’Loss of storage on the phone’. However it is always worth performing a soft restart as the first step to attempting to ‘fix’ any fault, before raising a repair request. To perform a soft restart: 1. Phone switched on and unlocked. 2. Press and hold the power button. Keep the power button pressed down and ignore the ‘Power off’ option that will appear on the screen after a few seconds. 3. Release your finger from the power button once the device displays the’Android’ splash screen. Please note that you will need to be on the latest firmware for the ‘soft restart’ to work. Please check: Settings > About Phone > Wireless update. Perform any software updates before attempting the soft restart process.