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22 comments
I submitted an email for my dewalt 4 1/2” grinder. It was purchased new and came with an Allen wrench rather than a pin handle wrench to loosen and tighten the disk nut
I have not heard anything back from your service provider
inquiring about the recalled replacement guard for the sliding miter saw,i was supposed to receive an email within 48 hrs ,that was a week ago.Just curious if my claim was accepted
I bought a atomic 20v impact 32days after trigger started to become laggy next thing dead .nothing .contacted customer service got the run around .i am a small business spent over 20k on tools last year i get the run around . I ha e to take it to a dewalt aproved repair shop on the 5 sunday in july wareing a tutu at sunset.this bs . Hiw about you stand behind your tools an replace my gun or money.tried bringing it back to homedepot who basically said 32 days to bad 2 days past return policy call dewalt
Well i will definitely not recommend anyone get dealt tools moving forward in the future after the 3 week experience I've had trying to get something done with my warranties tool. This whole situation had been absolutely horrible. I've had no real help and after 3 weeks of talking to different representatives on the phone and on the site the only thing that has been completed is I have 3 different warranty ID numbers sent to me. So now I have 3 different requests in for the same tool. Dewalt is not the only power tool company out here for contractors like me to choose from.
I am still with a busted impact an drill . After 32 days of being bought. I was told by dewalt to drive them ton there repair approved center that is over a hour away to see if fhey qualify for warranty covarge . So i have to put minimum 21/2 hours out my day to bring there just to sit an wait for him to approve a warranty isue. .what a joke . Dewalt does not give a crap for there customers. I will be parting with this company as i am starting to invest into other brands. The red one. I am not your num er one customer but a small business owner that has spent over 30k in tools last year alone. For small businesses its a lot an when i am rellaceing the same tools only months after that dosNt sit well
Upon installing my vacuum filter the turn knob came off and am unable to reassemble it properly thus not being able to use any my as it does not lock in. Attempted to return to place of purchase, however I no longer have my receipt.
Can you please assume with a new replacement?
DeWalt has lost any future sales on my behalf.
Service Center sucks they have my new tool that ran a total of 30 seconds out of the box. They quickly sent a mailing label to one of their Service Centers. Product was sent to Service Center 111 and arrived April 19 at 4:19 PM at Dock. Contacted Center several weeks later and was told they were waiting on parts.
August 18th as of this this day. No answer at Service Center.
Will be Milwaukee from now on and never look back. Can't wait to get rid of my remaining DeWalt tools which I haven't had issues with (yet) and this is the same manner in which I removed another high regarded company from my dealings.
Your website is horrible and finding service center search is also not accurate !!
I purchased dcc0201 air inflated from lowes used it about 4 times and am getting zero 5 code what can we do ?
I ordered a DeWalt router and it came missing the 1/2" nut and collet. This took all the fun out of buying. Tomorrow I'm driving 2 hours to bring it back because I need it tomorrow.
My DCF601F2 screwdriver broke after 6 months of use. ServiceNet states the unit is still under warranty, but states the model is not eligible for repair. Presumably, they will not repair it, only replace. I contacted customer service to tell them this and ask how they handle the warranty coverage on this unit. Their response was to go to ServiceNet and request repair … an option that doesn't exist. I have replied explaining this confusion to them and now they won't respond. Cool.
I am 72 years old and this customer service experience has been the worst of my entire life. I'd just like to get my mower fixed. It's less than a year old and under warranty.
I have a Dewalt DC 9310 fast charger and a Dewalt compact stick 18-volt battery. When I insert the battery to the charger, there is a constant blinking, and the battery never charges. This battery has never been used (UOC461FX819S13). Has the battery expired or is the charger not working? Does Dewalt have any compact stick 18 Volt battery in stock? Any suggestion as to where I can get a Dewalt compact stick 18-volt battery?
I boughta 2 battery pack with charger and one of the batteries feel apart and won't work. I called customer service and was told they were out of stock to call back in a week or 2. Then I recieved an email saying they were closing the ticket because I didn't contact them. It had only been a couple days since I talked to them. Now I get an email saying it's been shipped………we will see.
If I get the replacement everything was fine but reading these reviews it looks like dewalt has some problems. They used to be the best.
I'll have to admit that dealing with Dewalt warranty services was one of the worst experiences of my life. I had a hammerdrill that was stuck in hammer mode, still under warranty. After getting the run-around, I was finally able to submit the warranty claim. Wait…………….. Finally get an email stating Dewalt had entered an order to ship me a replacement drill. I should receive it in two weeks. Uh Oh They don't have my model in stock! Will I accept a similar model? Yes I will. Wait…… two weeks, four weeks…….. send emails. Get excuses. Our new facility is blah, blah, blah… Finally six weeks later my replacement shows up. Email says I should fill out the customer satisfaction survey. Oh boy, this is gonna be good. Oh Oh again , the survey has expired! I wonder why. Anyway I have begun transitioning all of my cordless tools over to Milwaukee. Tools are better built and customer service is much better. I'm just glad that Dewalt doesn't make any sort of life saving equipment, We'd all be dead.
I want to thank Abegael for her excellent service in helping me via chat online. I needed to take pictures of the model code on my drill unit and it was not very visible. She hung in there with me to get the request completed and I had a replacement unit within 3 days. Kudos to her
After establishing a call back time, I did not hear back!
Simple problem. 3/8 inch drill bit shattered on first usage!
I would like to thank Pablano for all of his help to get my faulty battery replaced. He was so patient with me in getting all the information he needed to make an informed decision. I wish all customer service could be like my experience with Pablano.
Wow. Dewalt customer support is absolutely horrible. I didn't know that or I would not have been buying Dewalt products. I need to order a replacement 3-prong power cord for a ½" drill. I've gotten lost in the phone menu, directed to text support where I was directed back to the wed site which is where I started. The 37 minute wait for phone support was not acceptable but seems to be the only option. I was even directed to the chat option which for the life of me I cannot find.
I finally got through to someone!.
He couldn't speak English and didn't know what a 3-prong power cord for a ½ inch drill is.
Unbelievable.
Dewalt customer service is horrible. I will never buy a Dewalt product again.
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