FAQs
General DEWALT information
POWERSTACK
- Why haven’t we launched a higher capacity battery?
- I’ve read that pouch cells are prone to swelling, will this affect our batteries?
- How does the runtime of a 1.7Ah compact POWERSTACK battery compare to that of a 2Ah cylindrical cell battery?
- Do POWERSTACK batteries charger faster than standard batteries?
- Can we use existing chargers with the new battery?
WARRANTY INFORMATION
- What is the warranty for my DEWALT tool?
- Where can my product be repaired under warranty?
- Where can I start an online warranty repair claim?
- Do I need to register my DeWALT products in order to obtain warranty protection?
- What is the warranty on my battery?
- Where can I buy spare parts for my tool?
MYDEWALT ACCOUNT
- Why is the product registration site not working for me?
- What are the benefits of membership? Is membership free?
- I can't log in to my account and need my password reset
- How do I change my e-mail address on my DEWALT.com membership profile?
- I already have an account on Dewalt.com. Do I need to create a new one for Tool Connect?
SERVICENET
- Where can I find manuals, part lists, and diagrams?
- Can I order replacement parts from DEWALT?
- How to get a ServiceNet invoice?
- How to check my parts order status on ToolServiceNet?
- How to check the repair status of my tool
- Can I make changes and/or cancel a DEWALT ServiceNet Order once it has been submitted?
PRODUCT INFORMATION
- What is the difference between MAX, XR, and ATOMIC?
- DCB612 - Amount of cells in it
- What does XR on DEWALT power tools mean?
- Who can I contact for support with my DEWALT truck accessories?
- Who can I contact for support with my DEWALT compressor? (DXCM models only)
- Who can I contact for support with my DEWALT trade reference guide book?
TECHNICAL DOCUMENTATION
- Is there a recall for the MITER SAW model DHS790, DHS790AB, DHS790AT2, DWS780 or DWS779?
- DCN701 - ULC approvals or CSA certification
- Coated Abrasive MSDS
- Do you have an (M)SDS for Stanley Black & Decker Lithium Batteries over 100 Watt Hours?
- Is there an MSDS available for the Masonry Grinding Wheels?
- Do you have an SDS (MSDS) for DEWALT® oil part number N040237?
GENERAL
- Where can I find a service center to repair my tools?
- I would like to contact DEWALT customer service
- Where can I buy DEWALT tools?
- How to report fake websites?
- Is there a list of the DEWALT Built in USA with Global MaterialsTools?
- Where can I find a manual for the DCR006 Bluetooth Radio?