Visit the DEWALT Service Center nearest you. A Service Technician will evaluate the product for any defects due to faulty materials or workmanship for the warranty that applies to your tool. Proof of purchase maybe required. Our tools are also stamped with manufacturing dates that help us determine warranty eligibility.
Go to https://www.dewalt.com/support/find-a-service-center to find one of the factory-owned locations or one of more than 1,000 authorized independent repair shops. If you need to help with warranty information, please see our warranty information section.
Our customer service department is available by calling 800-433-9258 Monday - Friday, 8:00A.M. - 6:00P.M. Eastern Time.
You can also email us by clicking contact us and send us the details on your product, such as the model number and date code. Our customer service representatives will respond to your questions within 24 business hours.
Comments
2 comments
Bunch of misleading bs
I am extremely disappointed in Dewalt for sending customer service for the US outside the US. I will never talk with or give information to anyone out of country. I am also not a fan of the Automated Operator used at the beginning of all calls. I am a teacher and I have set up a number of shops with Dewalt tools. I can no longer do that. You are just another company taking the cheap way out at the expense of the customer. I cannot get the tools that should be warrantied taken care of now because of your decision to outsource Customer service. Get back to what is good for the country you sell in. move the Customer Service back so I can speak and understand who is on the other end. Chat is just as bad. It does not work.
Please sign in to leave a comment.