** Below is a detailed and clear explanation of the 3-year limited warranty, 1-year free service, and 90-day guaranteed money-back guarantee. You will find the coverage for each period, its terms and conditions, and how to proceed to provide an adequate and correct solution for the consumer.

Please note that this is only one warranty with distinct periods and types of coverage:  

• During the first 90 days money-back guarantee. 
• Then/or during the first year of free service, and afterwards 
• Repair with no cost due to faulty materials or workmanship for the remaining 2 years. 

The following validation steps are mandatory and will guide you on the correct path for the customer. Make sure you perform them and gather the essential information. 

1. Check warranty coverage: place, date of purchase, or date of delivery, whichever date is later. ​

2. Ask probing questions to better understand if the issue has to do with a lack of instructions and might be solved with troubleshooting, and if so, persuade the customer to keep the tool.​

Warranty	Coverage	Terms and conditions	How to proceed
90-day money-back guarantee	Full refund if not completely satisfied with the performance of the DEWALT Power Tool for any reason.	Proof of purchase showing when and where the product was purchased may be required. ​ Refund should be handled by the retailer if within their return policy, or by the FSC afterwards.	* Refer the customer to the retailer according to the return policies. If they refuse, ask to take/send the tool to the FSC. Remember to offer the ServiceNet option. ​ * Set clear expectations based on T&C. Do not promise any times, amounts, or warranty coverage.
1 year free service	Maintenance of the tool and replacement of worn parts caused by normal use are free.	FSC will diagnose the problem, and charges may be applied upon inspection if the FSC determines the issue is not covered.​	* Check the Product Finder app in Zendesk, and follow what's described in the tab of "Repair Solutions". * If not in the App, confirm on ServiceNet that the tool is repairable, check the Guarantee Repair Cost, which is the possible highest cost for repair. Do not promise any times, amounts, or warranty coverage. *If the product is not in the app, either has GRC, you might consider a replacement if the product is still within the first year.
3 years Limited Warranty	Repair, without charge, any defects due to faulty materials or workmanship for three years.	All other causes, such as accidental damage, misuse or abuse, unauthorized repair or modifications, are not covered.​ ​FSC will diagnose the problem, and charges may be applied upon inspection if the FSC determines the issue is not covered​

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Most DEWALT® Tools purchased on or after January 1, 2004, come with a warranty package that includes:

Three-Year Limited Warranty. For all DEWALT® products stating they come with a 3-year limited warranty, 1-year free service contract, and 90-day money-back guarantee, DEWALT will repair, without charge, any defects due to faulty materials or workmanship for three years from the date of purchase. This warranty is extended only to the original end-user purchaser of the product. This warranty does not cover part failure due to normal wear or tool abuse. For further details of warranty coverage and warranty repair information, visit www.dewalt.com or contact Customer Service by calling 1-800-4-DEWALT (1-800-433-9258) or using the form here.

Because DEWALT cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. Proof of purchase showing when and where you purchased the product may be required.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. DEWALT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States and PROVINCES do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State or province to province.

In addition to the warranty, DEWALT tools are covered by our:

One-Year Free Service Contract. DEWALT will maintain the tool and replace worn parts caused by normal use, for free, any time during the first year after purchase.  Because DEWALT cannot control the quality of products sold by unauthorized sellers, the One-Year Free Service Contract applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject One-Year Free Service Contract claims for products purchased from unauthorized sellers, including unauthorized internet sites.  For assistance, contact Customer Service at 1-800-4-DEWALT (1-800-433-9258) or use the form here.

90-Day Money Back Guarantee. If you are not completely satisfied with the performance of your DEWALT Power Tool, Laser, or Nailer for any reason, you can return it within 90 days from the date of purchase for a full refund. Proof of purchase showing when and where you purchased the product may be required. Because DEWALT cannot control the quality of products sold by unauthorized sellers, the 90-Day Money Back Guarantee applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject 90-Day Money Back Guarantee claims for products purchased from unauthorized sellers, including unauthorized internet sites.  For assistance, contact Customer Service at 1-800-4-DEWALT (1-800-433-9258) or use the form here.

We believe a solid warranty package ensures the safety, reliability and service our products are meant to deliver — from the beginning to the end of every job.

If you have any questions about whether a seller is authorized, contact DEWALT at internetadmin@sbdinc.com.**

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For all DEWALT® products stating they come with a 7 year limited warranty, 1 year free service contract, and 90 day money back guarantee, DEWALT will repair, without charge, any defects due to faulty materials or workmanship for seven years from the date of purchase. This warranty is extended only to the original end-user purchaser of the product. This warranty does not cover part failure due to normal wear or tool abuse. For further detail of warranty coverage and warranty repair information, visit www.dewalt.com or contact Customer Service by calling 1-800-4-DEWALT (1-800-433-9258) or using the form here.

Because DEWALT cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. Proof of purchase showing when and where you purchased the product may be required.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. DEWALT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States and PROVINCES do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State and PROVINCE to PROVINCE.

In addition to the warranty, DEWALT tools are covered by our:

One-Year Free Service Contract: DEWALT will maintain the tool and replace worn parts caused by normal use, for free, any time during the first year after purchase. Nailer wear items, such as o-rings and driver blades, are not covered.  Because DEWALT cannot control the quality of products sold by unauthorized sellers, the One-Year Free Service Contract applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject One-Year Free Service Contract claims for products purchased from unauthorized sellers, including unauthorized internet sites.  For assistance, contact Customer Service at 1-800-4-DEWALT (1-800-433-9258) or using the form here.

90-Day Money Back Guarantee: If you are not completely satisfied with the performance of your DEWALT Power Tool, Laser, or Nailer for any reason, you can return it within 90 days from the date of purchase with a receipt showing when and where you purchased the product for a full refund. Because DEWALT cannot control the quality of products sold by unauthorized sellers, this 90-Day Money Back Guarantee applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites.  For assistance, contact Customer Service at 1-800-4-DEWALT (1-800-433-9258) or using the form here.

Latin America: This warranty does not apply to products sold in Latin America. For products sold in Latin America, see country specific warranty information contained in the packaging, call the local company or see website for warranty information.

Free Warning Label Replacement: If your warning labels become illegible or are missing, call 1-800-4-DEWALT (1-800-433-9258) for a free replacement. 

If you have any questions about whether a seller is authorized, contact DEWALT at internetadmin@sbdinc.com. **

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30 DAY MONEY BACK GUARANTEE

FOR COMFORT you can return a DEWALT® product which states that it comes with a 30 day money back guarantee within 30 days for a full refund. Proof of purchase showing when and where you purchased the product may be required. Because we cannot control the quality of products sold by unauthorized sellers, this 30 Day Money Back Guarantee applies only if the product was purchased from DEWALT or one of our authorized sellers, unless otherwise prohibited by law. We reserve the right to reject 30 Day Money Back Guarantee claims for products purchased from unauthorized sellers, including unauthorized internet sites.  For assistance, contact Customer Service at 1-800-4-DEWALT (1-800-433-9258) or using the form here.

90 DAY LIMITED WARRANTY

WE GUARANTEE ALL DEWALT® FOOTWEAR PRODUCTS WHICH STATE THEY COME WITH A 90 DAY LIMITED WARRANTY WILL BE FREE FROM DEFECTS IN MATERIAL OR WORKMANSHIP FOR A PERIOD OF 90 DAYS FROM THE DATE OF PURCHASE. Proof of purchase showing when and where you purchased the product may be required with the returned boot. This warranty is extended only to the original end-user purchaser of the product.

Because we cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from DEWALT or one of our authorized sellers, unless otherwise prohibited by law. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites.

For warranty assistance, contact Customer Service at 1-800-4-DEWALT (1-800-433-9258) or using the form here.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. DEWALT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States and countries do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State and country to country.

If you have any questions about whether a seller is authorized, contact DEWALT at internetadmin@sbdinc.com. **

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Compressors: DEWALT heavy duty industrial tools which state that they come with a limited warranty are warranted for one year from date of purchase. This warranty is extended only to the original end-user purchaser of the product. We will repair, without charge, any defects due to faulty materials or workmanship. For warranty repair information, call 1-800-4-DEWALT (1-800-433-9258) or use the form at https://support.dewalt.com/hc/en-us/requests/new. Because we cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from DEWALT or one of our authorized sellers, unless otherwise prohibited by law. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. DEWALT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States and PROVINCES do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State and PROVINCE to PROVINCE.

Heated Gear: For all DEWALT heated gear products which state that they come with a limited warranty, DEWALT will replace, without charge, any defects due to faulty materials or workmanship for one year from the date of purchase. This warranty is extended only to the original end-user purchaser of the product. This Warranty does not cover failure due to normal wear and tear. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. Because DEWALT cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites.

For warranty repair information, call 1-800-4-DEWALT (1-800-433-9258) or use the form here.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. DEWALT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States and PROVINCES do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State and PROVINCE to PROVINCE.

All batteries and chargers sold with heated jacket kits are covered by the standard 3 year warranty, 1 year service and 90 money back guarantee; please see https://www.dewalt.com/support/warranty for a copy of the warranty applicable to batteries and chargers.

Pressure Washers: For all DEWALT pressure washers which state that they come with a limited warranty, DEWALT agrees to repair or replace designated parts that prove defective within the warranty period listed below at the manufacturer’s sole discretion. Specific limitations/extensions and exclusions apply. This warranty covers defects in material and workmanship and not parts failure due to normal wear, depreciation, abuse, accidental damage, negligence, improper use, maintenance, or storage. Because DEWALT cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites. To make a claim under the terms of the warranty, please contact Customer Service at 1-800-4-DEWALT (1-800-433-9258) or using the form at https://support.dewalt.com/hc/en-us/requests/new. All parts said to be defective must be retained and available for return upon request to a designated Warranty Service Center for warranty inspection. These warranties pass through to the original end-user purchaser and are nontransferable. As a factory authorized and trained Warranty Service Center, the factory will honor the terms of all component warranties and satisfy claims of the appropriate warranty provisions. Normal wear items include, but are not limited to, valves and seals, which are not covered by this warranty.

Neither is damage from repairs using parts not purchased from the manufacturer or alterations performed by non-factory authorized personnel. Failure to install and operate equipment according to the guidelines put forth in the instruction manual shall void warranty. This warranty does not cover the following: machines used for rental purposes, damage resulting from shipping (claims must be filed with freighter), accident, abuse, act of God, misuse, or neglect. Neither is damage from repairs or alterations performed by nonfactory authorized personnel or failure to install and operate equipment according to the guidelines put forth in the instruction manual. The manufacturer will not be liable to any persons for consequential damages, for personal injury, or for commercial loss.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. DEWALT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States and countries do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State and country to country.

HIGH PRESSURE PUMP (DEFECTS IN MATERIAL AND WORKMANSHIP)

Two (2) years from date of purchase.

WARRANTY DOES NOT APPLY TO FAILURES DUE TO:

• Freight damage
• Freeze damage
• Damage caused by parts or accessories not obtained from an authorized dealer or not approved by DEWALT authorized dealer or not approved by the manufacturer.
• Normal wear of moving parts or components affected by moving parts

FRAME (DEFECTS IN MATERIAL AND WORKMANSHIP)

One (1) year from date of purchase.

ACCESSORIES (DEFECTS IN MATERIAL AND WORKMANSHIP)
Includes nozzles, hoses, spray guns, wands
Ninety (90) days from date of purchase.

If you have any questions about whether a seller is authorized, contact DEWALT at internetadmin@sbdinc.com. **

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DEWALT HAND TOOLS LIMITED LIFETIME WARRANTY

DEWALT warrants each DEWALT hand tool product which states that it comes with a limited lifetime warranty to the original end-user purchaser for as long as the original end-user purchaser owns the product (not to exceed one year for products with electrical or electronic components) against deficiencies in material and workmanship. This LIMITED LIFETIME WARRANTY does not cover products that are improperly used, abused, or altered, or damaged due to improper repair. Deficient products will be replaced or repaired. 

Because DEWALT cannot control the quality of products sold by unauthorized sellers, this LIMITED LIFETIME WARRANTY applies only if the product was purchased from DEWALT or a DEWALT authorized seller, unless otherwise prohibited by law. DEWALT reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites.

THIS LIMITED LIFETIME WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED LIFETIME WARRANTY. DEWALT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some States and countries do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State and country to country.

DEWALT HAND TOOLS WARRANTY AND RETURNS 

These locations handle hand tools only. If you have a power tool or have questions regarding warranty information, please contact a DEWALT service center or Customer Service at 1-800-4-DEWALT (1-800-433-9258) or using the form at https://support.dewalt.com/hc/en-us/requests/new. If you believe that your tool meets the criteria for warranty replacement, please send the tool(s) to: 

• UNITED STATES
  Stanley Black and Decker 100 Passmore Lane Jackson, TN 38305 Attn: Quality Assurance 

• CANADA DEWALT
  Hand Tools  6275 Millcreek Drive Mississauga, On L5N 7K6 Attn: Quality Assurance

Proof of purchase showing when and where you purchased the product may be required.

If you have any questions about whether a seller is authorized, contact DEWALT at internetadmin@sbdinc.com.

EYEWEAR & EAR MUFF LIMITED WARRANTY

Radians offers a lifetime limited guarantee on the frames of all DEWALT Protective Eyewear. The frames are warranted to be free from defects in material and workmanship, under normal use, in accordance with the instructions, specifications and warnings included with the product. Please read and follow warnings carefully. Should the frame of any DEWALT Protective Eyewear product fail under normal use, Radians' liability is limited to the repair or replacement of the frame, at Radians' option. The frame will be replaced when received at our factory from the user. Postage and insurance are the responsibility of the user. If the particular product should be discontinued by Radians, then we will substitute eyewear of comparable or greater value.  Incidental, special or consequential damages are disclaimed where permitted by law. This warranty gives you specific legal rights. You may also have other rights that vary from state to state. 

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DEWALT MECHANICS TOOLS FULL LIFETIME WARRANTY

DEWALT Mechanics Tools are covered by the manufacturer’s FULL LIFETIME WARRANTY. If any DEWALT Mechanics Tool ever fails for any reason, DEWALT will replace it. NO PROOF OF PURCHASE required. 

DO NOT RETURN PRODUCT TO STORE. Please call 1-800-4-DEWALT (1-800-433-9258) (M-F, 8-5 EST), contact Customer Service through the form at https://support.dewalt.com/hc/en-us/requests/new, or contact an agent through the Chat Icon on www.dewalt.com, and DEWALT will ship a replacement. Tools covered include: wrenches, sockets, ratchets and drive accessories.

THIS FULL LIFETIME WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States and Countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This FULL LIFETIME warranty gives you specific legal rights, and you may also have other rights which vary from State to State and country to country.

If your item has been discontinued and a warranty needs to be submitted, we can substitute your current item for a comparable model.

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**Warranty coverage is always meant to be used in the country where the product is purchased. We are not able to support a tool sold in the USA/Canada if it is being used in a different country.

In terms of power tools, there are differences in terms of voltages and frequencies that may affect the unit voiding its warranty. Also, we are not able to suggest regulators or other types of tools to be able to use different voltages than the ones our tools are designed for. Our tools are tested to pass all quality and safety tests, so the misuse of the tools may result in damage or injuries, and will be under the customer's responsibility.

Most power tools need to be returned to ASC/FSC for inspection, and customers won't be able to proceed if the unit is not in the right country to get support. Keep in mind that models and procedures may vary from country to country. Exceptions may apply after account verification and if the customer is able to provide a shipping address (not a PO box allowed) in the USA/Canada.

For Hand tools, we can make exceptions after account verification, but the customer will need to provide a shipping address in the USA/Canada (depending on the country where the customer acquired the item) so we can ship the unit properly. If the customer is not able to provide a valid address, we won't be able to move forward (PO Box is not allowed) **

** The warranty on electric compressors is one year from the date of purchase against any manufacturing defects. Reconditioned compressors do not have the 90-day return policy or the 1-year free service contract. For the location of the DEWALT service center nearest you, use the DEWALT Service Center Locator here. **

** If there is an issue that is not covered by the manufacturer's warranty, and you obtained a
Retailer's Protection Plan or an extended warranty plan, you would need to contact the
place of purchase to receive support, since this coverage is exclusively handled by the retailers.

In case your tool is still under the manufacturer’s warranty, please refer to our Customer Service team by clicking on the chat icon in our branded official website.**